Terms of Use

Effective September 17, 2026 · Rainshadow Systems Ltd. (BC1582272), British Columbia, Canada

Plain language, like everything else we do. These Terms of Use ("Terms") are a contract between you and Rainshadow Systems Ltd. ("Rainshadow", "we", "us"), a technology and consulting company incorporated in British Columbia and based in the Comox Valley. They apply to rainshadowsystems.ca, to the Rainshadow Command Center and its client portal, and to the work we do in platforms you authorize us to manage.

1. Accepting these Terms

Read them before you go further. By browsing past this page, submitting a form, subscribing to the newsletter, or otherwise using this website, you agree to these Terms. If you don't agree, please don't use the site.

For the client portal we ask for something stronger than browsing: the first time you open a portal link you'll be asked to click to accept these Terms, and we record that you did, with the date and time. Under British Columbia's Electronic Transactions Act, that click forms a contract just as a signature would.

2. Who these Terms are for

Our services are sold to businesses — companies, organizations, and sole proprietors acting in the course of business — and are offered in British Columbia and elsewhere in Canada outside Quebec. The website itself is open to anyone.

• To submit a form or use the portal, you must be at least 19 (the age of majority in British Columbia) and, if you're acting for a business, authorized to bind it.
• This site isn't directed to children, and we don't knowingly collect information from them.
• We may decline or end an engagement, and we may decline access to the portal, at our discretion.

3. How these Terms fit with your other agreements

Three documents can apply to you. The most specific one wins:

• A signed agreement — a services agreement, statement of work, engagement letter or non-disclosure agreement. It governs your project, and where it conflicts with these Terms, it prevails. These Terms fill gaps; they never amend a signed agreement.
• A product's own terms — our products are licensed under their own terms, which govern your use of that product. SepticScribe's are at septicscribe.ca/terms-of-service. Other products will carry their own, linked from the product.
• These Terms — for this website, the portal, and everything not covered above.

Our Privacy Policy forms part of these Terms and explains what personal information we handle and why. Please read it: it is part of what you're agreeing to, not a separate formality.

4. What's on this site

The service descriptions, pricing indications, case studies and blog posts here are for information. They are not offers, quotes or guarantees.

• Scope and price come from a written quote or signed agreement, not from this site. Any price shown excludes GST and PST unless it says otherwise.
• We don't guarantee rankings, traffic, leads, revenue or any other result. Nobody can, and anyone who does is telling you something untrue. Google's own rules for businesses like ours forbid promising top placement.
• The blog is general information, not professional advice — legal, accounting, tax, engineering or otherwise. Get advice that fits your situation before acting on anything you read here.

5. The client portal and access links

We may give you a private link to view your contracts, invoices and project records. Treat it like a key:

• The link is personal to you and your business. Don't post or forward it. Tell us right away if it's exposed or you think someone else has it, and we'll replace it.
• Links can expire and we may revoke or reissue them, including when an engagement ends.
• You see only your own records. We never show one client's information to another.
• The portal is provided for viewing your own business records. Don't use it to store anything you can't afford to lose — keep your own copies of what matters to you.

6. Acceptable use

Don't do these things on this site or in our software:

• Break the law, infringe anyone's rights, or send anything malicious.
• Probe, scan or test our security, get around any access control, or try to reach data that isn't yours.
• Interfere with the service — overload it, disrupt it, or automate use in a way that degrades it for others.
• Scrape or bulk-copy the site, build a database from it, or use its content to train machine-learning or generative AI models. Ordinary browsing, sharing a link, printing a page for your own use, and indexing by search engines are all fine and welcome.
• Reverse engineer, decompile or copy our software, except where the law says you may despite this restriction.

7. Access you grant us to your accounts

Most of our work happens inside accounts you own: a Google Business Profile, an analytics property, a website host, a scheduling or accounting system. When you authorize us to work in one:

• You keep ownership. The account, the profile and the data stay yours. For a Google Business Profile you remain the owner or co-owner at all times; we take manager access, not ownership.
• You confirm you're allowed to grant it. You tell us that you own the account or are authorized to give us access to it, and that doing so doesn't breach anyone else's terms.
• We use it only for the work you hired us to do — the scope in your quote or agreement, nothing else.
• Google Business Profile is free. Google provides it at no cost. Any fee you pay us is for our management work, and we disclose that fee on your invoices. See Google's Working with a third party notice.
• Review replies and public posts need your say-so. We reply to reviews or post publicly on your behalf only with your explicit written authorization, and we won't automate replies, posts, listing edits or similar actions without your specific consent.
• We tell you when we change your account. If we make an account-level change — adding a manager, for example — we notify you within 48 hours, separately from any notice the platform sends.
• You can end it at any time. Tell us you no longer want us managing an account and within seven business days we'll disassociate it from our services and tools so you have exclusive control again. We'll also help you export what you need.
• We don't hoard platform data. Content we pull from your platforms is kept only as long as the work needs it, and no longer than 30 days for platform content we cache, and it's never shared with or compared against another client's.

Platforms change their rules, their prices and their features, and they can suspend or revoke access. We'll tell you when that affects your work, but we're not responsible for a platform's decisions or outages.

8. Rainshadow Command Center (software licence)

This section is the licence agreement for the Rainshadow Command Center ("RCC"), the software we use to run our business and to show you your own records. It applies to anyone who accesses RCC, including by opening a portal link.

• We license it, and we support it. Rainshadow — not Intuit, not Google, not any other platform — licenses RCC to you and is solely responsible for it, including support and maintenance. We grant you a personal, non-transferable, revocable right to use RCC to view and work with your own business records, for as long as your engagement continues.
• What it reads from QuickBooks. RCC connects to Rainshadow's own QuickBooks Online company through Intuit's Accounting API and reads customer, invoice and payment records so that we can run our books, show you your invoices and keep our records straight. It does not read your QuickBooks company unless you separately authorize that.
• What we do with it. We use that data only to provide the functions of RCC described here. We do not sell it, rent it, or make it available to anyone else except service providers who help us run RCC under written terms, or where the law requires it.
• We act for ourselves, not for the platform. We don't process QuickBooks Online data on Intuit's behalf; Intuit and Rainshadow each decide independently how they handle the information they hold.
• One client's data is never shown to another. Ever.
• Disconnection and deletion. If a connection is revoked or an account holder disconnects RCC, we stop accessing that data immediately. Ask us to delete data we hold about you and we'll securely delete it, except what we must keep for legal, tax or accounting reasons.
• Platforms aren't parties to this. Intuit, Google and other platform providers are not parties to these Terms, make no promises to you about RCC, and have no liability to you for it. A platform may stop providing data to us at any time, including at an account holder's request, and RCC's connected features will stop working if it does.
• Ending it. This licence ends when your engagement ends, when we withdraw portal access, or when you stop using RCC. Section 14 says what happens to your access and your data.

9. AI-assisted work

We use AI tools in our work — drafting, research, code, analysis and content. We're direct about what that means:

• A person reviews work before it reaches you or goes live. No deliverable is produced by an automated system alone, and no decision about you is made solely by automated processing.
• AI output can be wrong, incomplete or out of date. We don't warrant its accuracy, and you should check anything you intend to rely on — especially numbers, names, dates, quotations and anything legal, accounting or regulatory.
• Nothing we produce is legal, accounting, tax or other professional advice.
• Where a tool we use offers the choice, we don't let client data be used to train third-party models. If work you ask for requires a service that does, we'll tell you before we use it.
• You approve content before it's published in your name, and you remain responsible for what goes out under your brand.

10. Intellectual property

This site — its text, design, code, images and blog posts — belongs to Rainshadow or its licensors, and is protected by copyright. You may read it, share links to it, and print or save pages for your own reference. Anything more (republishing, adapting, or commercial use) needs our written permission.

Work we produce for a client is dealt with in that client's signed agreement: the deliverables become theirs, and we keep the methods, tools, templates and know-how we used to build them. That agreement, not this page, is the authority on it.

If you send us an idea or suggestion about our services or software, we may use it without obligation or payment to you. We'll never treat your confidential business information that way — see section 11.

11. Confidentiality

Where we've signed a non-disclosure agreement, it governs your confidential information. Independently of that, we treat client information the way our Privacy Policy describes: we access only what you authorize, we don't use it beyond your engagement, and credentials you entrust to us live in an encrypted vault. The portal and its contents — other than your own records — are our confidential information; please don't share screenshots or access with people outside your business.

12. Fees, quotes and invoices

Scope and price are set out in a written quote, engagement letter or signed agreement. Invoices are issued through QuickBooks Online and can be paid by the methods the invoice shows. Prices exclude GST and PST unless stated. Late payment may pause work; if it does, we'll tell you before we stop. Anything else about payment — deposits, milestones, retainers, expenses — comes from your agreement.

13. What we do and don't promise

We promise to do our work with reasonable care and skill, and to fix our mistakes.

Beyond that, the website, the portal and RCC are provided "as is" and "as available". We don't warrant that they'll be uninterrupted, error-free or secure against every threat, that the site's content is complete or current, or that third-party platforms will stay available, keep their features, or keep their prices. To the extent the law allows, we exclude all other warranties, conditions and representations, whether express or implied.

Nothing in these Terms takes away a right you have under consumer protection or other legislation that can't be waived or limited. If a law that applies to you gives you a guarantee we can't exclude, that guarantee stands alongside these Terms.

14. Limits on our liability

To the extent the law allows, and regardless of the legal theory — contract, negligence, statutory duty, misrepresentation or anything else:

• Our total liability to you for all claims is limited to the fees you have paid us in the 12 months before the claim arose. Where you have a signed agreement with us, that agreement's limit applies instead.
• We're not liable for indirect or consequential loss, or for lost profits, lost revenue, lost data, lost goodwill or business interruption.
• We're not liable for what third-party platforms do — outages, policy changes, suspensions, pricing, or their own handling of your data.

These limits don't apply to fraud or fraudulent misrepresentation, wilful misconduct, death or personal injury caused by our negligence, or anything else the law says can't be limited. If a court finds one of these limits unenforceable, the rest still apply as far as they can.

15. Your indemnity

If someone brings a claim against us because of the content or instructions you gave us, because you granted access to an account you weren't authorized to grant, or because of your breach of a platform's terms, you'll cover our reasonable costs, damages and legal fees for that claim. We'll tell you promptly about any such claim, let you participate in the defence, and won't settle it without your agreement.

16. Suspending or ending access

We may suspend or end your use of the site, the portal or RCC if you breach these Terms, if an invoice goes unpaid, if a platform revokes access we depend on, or if continuing would expose either of us to legal risk. Where circumstances allow, we'll give notice first.

When an engagement ends: portal links stop working, we disassociate from the accounts you authorized (within seven business days of your request, as in section 7), and for 30 days after we'll help you export your records. We keep what we need for our own legal, tax and accounting obligations, as the Privacy Policy describes.

17. Things outside our control

Neither of us is responsible for failing to perform because of something beyond reasonable control: internet or hosting failures, third-party platform or API outages, power loss, fire, flood, storm, earthquake, labour disruption, epidemic, war, or government action. We'll tell you what's happening and pick up where we left off when we can.

18. If something goes wrong

Tell us. Most problems are a conversation: email info@rainshadowsystems.ca and we'll work on it. Telling us within 30 days of noticing a problem helps us fix it while it's still fixable — that's a request, not a deadline, and it doesn't shorten any time limit the law gives you.

Before starting a court proceeding, either of us may give the other written notice of a dispute, and we may try to resolve it together, including with a mediator we both choose. That step is optional: nothing here requires you to arbitrate or mediate, nothing here prevents either of us from going to court, and nothing here limits your access to British Columbia's Civil Resolution Tribunal or your ability to take part in a class proceeding.

These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. The courts and tribunals of British Columbia have jurisdiction, and that's where we'll each bring any proceeding — except that either of us may seek an injunction or other urgent relief wherever it's needed.

19. Changes to these Terms

We update these Terms as the business and the law change. The current version always sits at this address with its effective date at the top; changes to the website terms take effect when posted, and continuing to use the site means you accept them.

For changes that materially affect portal users or our commitments to clients, we'll email at least 30 days' notice before they take effect, and you can stop using the portal if you don't accept them. We'll keep the previous version available on request. We won't add an arbitration or class-action term by amendment — or at all.

20. Electronic communications and notices

You agree we can give you notices electronically — by email, or by posting them on this site or in the portal — and we'll send them in a form you can save or print. Notices to us go to info@rainshadowsystems.ca; notices to you go to the email address you've given us, so please keep it current.

Accepting these Terms is not consent to marketing email. Our newsletter uses double opt-in: you get it only after confirming from your inbox, and every issue has a working unsubscribe link. Separately, if you're a client we'll send you the messages the relationship requires — invoices, portal notices, project updates, service alerts — because those are part of the work, not marketing.

21. Privacy

Our Privacy Policy at rainshadowsystems.ca/privacy explains what we collect, what we do with it, who processes data on our behalf, how long we keep it, and your rights under British Columbia's Personal Information Protection Act and Canada's PIPEDA. It also covers our commitments for data obtained through Google APIs and Intuit's QuickBooks Online API. Questions and requests: info@rainshadowsystems.ca.

22. Language

These Terms are written in English, and the parties have expressly agreed to contract in English. A French version is available on request at info@rainshadowsystems.ca before you become bound, and we'll provide it before signature to anyone who asks. Les présentes conditions sont rédigées en anglais à la demande expresse des parties. Une version française est disponible sur demande.

23. Accessibility

If you need these Terms, your agreement, or any deliverable in an accessible format, ask us and we'll provide one.

24. General

• Severability. If a provision is unenforceable, it's severed and the rest stays in force.
• No waiver. If we don't enforce something right away, we haven't given up the right to enforce it later.
• Assignment. You may not transfer your rights under these Terms without our written consent. We may assign these Terms to a successor if our business is sold or reorganized — but data obtained through a third-party platform is transferred only with the account holder's consent, as those platforms require.
• Survival. Sections 10, 11, 14, 15, 18 and this section survive the end of these Terms.
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about your use of this website, the portal and RCC. They don't replace or amend a signed agreement, which remains the whole agreement for the work it covers.
• Headings are for navigation and don't affect meaning.

25. Platform notices

26. Contact

Rainshadow Systems Ltd. (BC1582272) · Comox Valley, British Columbia, Canada · info@rainshadowsystems.ca

Questions about any of this — including the reasoning behind it — are welcome. Effective September 17, 2026; this is the first published version.